Share Your Escapes: Ella in Stockholm

One of our fabulous perks at Secret Escapes is that we like to reward our employees with credit to spend on their global travels. Here we like to check in to find out which fabulous places and hotels they've visited.

Where did you stay?

Elite Eden Park Hotel in Stockholm.

Your holiday highpoint

Seeing the Northern Lights on the plane journey home

Your secret tip for other escapers (a must do or don’t)

Go to the ABBA Museum, try the seasonal Semla buns and, of course, indulge on meatballs!

Your overall star rating

5 stars

Where you’re headed next

Austin, Texas!

Diversity, Equity & Inclusion (DE&I) at Secret Escapes

As part of establishing our Networks here at SE, the name of our common goal has updated from Diversity & Inclusion to Diversity, Equity & Inclusion. The addition of one word might not seem like much, but this little change can help us make an even bigger difference.

The shared goal powering all Networks is to create greater fairness, to allow every one of us to fulfil our potential. Equality feels fair, because it promises access to the same opportunities. But Equity goes further; it recognises that each of us has different circumstances and a different starting point, and allocates what’s individually needed for each of us to reach an equal outcome.

Equality is everyone having shoes. Equity is each of us having shoes that fit. 

We want to put Equity into the heart of what our Networks do, not because we can do everything, but because we want to acknowledge that each of us has different potential and has travelled a different path.

Introducing our Mental Health First Aiders

As part of Secret Escapes’ commitment to promoting positive mental health in the workplace, we’re pleased to introduce a new team of Mental Health First Aiders.

Accredited by Mental Health First Aid England, our newly qualified Mental Health First Aiders (MHFAs) are based in London, Berlin and Amsterdam, and are on hand to provide support to anyone who may be experiencing poor mental health or emotional distress.

We’re passionate about boosting employee well-being and maintaining a healthy workplace, and we believe that providing effective support to colleagues experiencing poor mental health is a way of putting the Secret Escapes values into practice. We also know that good quality mental health support can genuinely make a positive difference to well-being at work. 

Mental Health First Aiders can:

  • ​Act as a point of contact to reassure colleagues in emotional distress or experiencing poor mental health
  • Listen non-judgmentally and hold supportive conversations (confidentially)
  • Signpost colleagues to professional help
  • Identify the signs and symptoms for a range of mental health conditions
  • Use a five-step action plan to assist someone experiencing poor mental health

Mental Health Network Leaders

Eleni Kabra – Senior Manager, Global Images and Operations Projects

Ellena Kkolos – Interim Global Head of Editorial


It’s also important to note that MHFAs are not qualified to provide counselling, diagnosis or ongoing support, and they can’t be available outside their normal working hours – but colleagues can also access 24/7 confidential advice through the Employee Assistance Programme and medical support via Medicash and Vitality healthcare. 

Meet our Apprentices – National Apprenticeship Week

At Secret Escapes we are lucky to have several apprentices in our teams. The theme of this year’s National Apprenticeship Week was "Skills for Life", so we got together with a few of our talented apprentices to discover what skills they’ve learned and how they are going to use them to excel in their careers.

 

Get to know Owen Flanagan, our Software Engineer

Owen tells us “since joining Secret Escapes as an apprentice 8 years ago, I’ve developed a lot. Doing a Degree Apprenticeship means studying for courses, writing essays and completing exams, but I have had to combine this with my full-time job in the Tech Support team.

So, over the years I’ve improved my ability to organise my work and manage my time, to allow me to handle both. However, one of the biggest differences I’ve found since I first joined Secret Escapes is my confidence and ability to communicate with different people. I remember being nervous and overawed for a lot of my first year but now I feel at home and able to handle whatever comes my way.”

 

Get to know Marek Serzeniewski our Operating Senior Project Manager

Marek has been at Secret Escapes for 10 years and is currently completing a level 6 Project Manager degree apprenticeship. Marek tells us “when I embarked on my IT Project Manager degree apprenticeship, I slightly underestimated the learning curve I was about to take. Being (ahem) slightly older than the average student, I hadn’t quite realised that being a student required specific skills.

I left higher education some 20 years ago, and since then have acquired professional skills. Skills that help me in the day-to-day business world. They say you can never truly unlearn something. I guess that should extend to include what I call “student skills”. The ability to read reference materials for periods of time without getting distracted, or referencing in a specific way. I think for the first few weeks of my apprenticeship, I spent more time learning how to reference “Harvard” style than I did actually studying the course content itself!

What I did learn, and am in a constant state of self-development in, is the “student skills” that support me, that add credit to the work that I am doing. The ability to communicate more clearly, and more confidently than before. I have learnt a better, more structured way of working and managing components of my work, studies and day-to-day life. This may sound like an exaggeration, but what I think it boils down to is my mindset. I have developed my mindset around continuously improving aspects of myself.”

 

Get to know Shianne Stannard, our Risk Manager

Shianne has been at Secret Escapes for 5 years and has just completed a level 6 Senior Risk and Compliance Specialist degree apprenticeship.

Shianne says “I’m so grateful to have been able to update my knowledge bank, especially the ESG & External Environment and Cyber Security masterclasses as these weren’t as widely considered in the Risk Management realm when I did my MSc or when I started my career.”

A massive thank you to all of our apprentices who took part in our posts this week, it’s been great to hear how they have been developing their skills and knowledge in their chosen career paths.

If you’d like to find out more about our apprenticeship schemes, please get in touch!

Black History Month: The Bristol Bus Boycott

30 April 1963 marked the Bristol Bus Boycott, which arose from the refusal of the Bristol Omnibus Company to employ Black or Asian bus crews in the city of Bristol. To understand why the Bristol Bus Boycott happened, it’s important to understand the history in the UK at the time.

In the late 40s and throughout the 50s, mainland Britain faced a labour shortage after World War II, and looked to its Caribbean colonies to help fill the gap. Thousands of people, known now as the Windrush Generation, answered the call and arrived in Britain between 1948 and 1971. By 1963, there were an estimated 3,000 people of Caribbean origin living in Bristol. Many experienced racial discrimination, were violently attacked, denied housing, and, despite labour shortages, were refused jobs because of the colour of their skin.

In 1955, the Transport and General Worker’s Union passed a resolution that banned people of colour from working as bus drivers or conductors, and the Bristol Omnibus Company did nothing to dispute this. In response, a Jamaican man, Roy Hackett, helped set up the Commonwealth Coordinated Committee (CCC) in 1962, with the purpose of uniting the Caribbean community and supporting any Black person who was facing discrimination. Another Black-led organisation at the time was the West Indian Development Committee (WIDC), run by Paul Stephenson, Bristol’s first Black youth officer. Together, the CCC and the WIDC campaigned against racial injustices and their biggest fight was in 1963 against the Bristol Omnibus Company.

A plaque at Bristol Bus Station commemorating the boycott

Paul Stephenson brought the company’s racist policy to public attention. He put forward a well-qualified man named Guy Bailey for a vacancy as a bus conductor with the Bristol Omnibus Company, but when the employers realised Guy was a Black Jamaican, the interview was cancelled. In response to this, there was public outcry and, inspired by Rosa Parks and the Montgomery Bus Boycott, the CCC and WIDC called for a boycott of Bristol’s buses.

The boycott soon attracted national and international attention, with an array of big names lending their support to the campaign, including Prime Minister Harold Wilson, local Labour politician Tony Benn, and famous West Indian cricketer and diplomat Sir Learie Constantine. With pressure growing on the Bristol Omnibus Company, it was finally forced to end its ban in August 1963. 

A significant milestone in achieving racial equality, the boycott resulted in the employment of the first conductor of colour on 17 September 1963, Raghbir Singh. This demonstration ultimately influenced the passing of the Race Relations Act 1965, making “racial discrimination in public places” unlawful, and subsequently the Race Relations Act 1968, which extended protection from racial discrimination to employment and housing.

To find out more about the Bristol Bus Boycott, listen to the The History Hotline’s episode – available on Spotify and Apple Podcasts.

“Paul Stephenson’s life, as readers of this book will see, offers living proof that history is made by the people who make the effort.”

Read Paul Stephenson OBE’s autobiography, which details his hugely influential life and his role in the UK’s Civil Rights movement. Available from the Bristol Museums website.

World Mental Health Day

1 in 4 of us will experience mental health problems each year, and having a colleague in your corner can make all the difference. The World Health Organisation recognises World Mental Health Day every year on the 10th of October.

We wanted to take this opportunity to highlight some information and resources available to you, and to let you know about what we have planned for Secret Escapers.

Information and resources

There are lots of resources available on our SE World site, but here are a few we thought were particularly relevant:

We have launched a new global Employee Assistance Program that will give all our global employees access to 24/7 online support and six face-to-face counselling sessions. We will be sharing more details about this very soon.

On Monday 11th October at 11 am, we’ll be running a virtual yoga session. You’ll just need some comfy clothes for this calming breathwork and simple stretching session, which is suitable for everyone, from beginners to seasoned yogis. We’ve added this to your calendar

On Tuesday 12th October at 11 am, our meditation master Monica Auro will be running a session – we’ve added this to your calendar

Mindful colouring is proven to help us relax – so we’ll have a selection of colouring materials in the office for you to take a creative break throughout the week

Tea and talk: On Thursday 14th at 10 UK time, we’ll be meeting for 45 minutes to have a cuppa and a chat – we’ve added this to your calendar

Spending time outside can benefit both your mental and physical well-being. At 12.30 pm on Tuesday, Wednesday and Thursday we’ll be heading outside for a relaxing walk together – come along and take some time to clear your mind

Healthy breakfast: Look out for healthy breakfast options next week to help nourish your body and mind for the day ahead!

The kindness form is open!

This month, we’re trying something a little different! As well as our usual virtual messages, we’ll have physical kindness cards in the London office. Write your lovely message and pop it in the “kindness box” in the kitchen, then we’ll deliver it to your recipient (UK-based only). Please make sure that you put first and last names so we can get your message to the correct person!

Black History Month: Tilbury Docks, Essex & HMT Empire Windrush

Taken from Germany by the British government as reparations at the end of WWII, the Empire Windrush began her life as a troopship and became an emblem of something much greater; the UK government’s systematic failing of a generation.

On 21st June 1948, the Empire Windrush landed at Tilbury Docks in Essex. Over 800 of her 1,027 passengers gave their last place of residence as somewhere in the Caribbean. Most had embarked in Jamaica, but some had also joined the vessel in Trinidad, Bermuda and Guyana. They had been beckoned to Britain by the promise of job opportunities created by the UK’s post-war labour shortage. 

Many passengers ended their journeys in London, settling in places like Brixton and Clapham, while others continued north to Birmingham, Liverpool and Manchester, to work in the staff-starved NHS and transport systems. Those who landed at Tilbury Docks may have been the first passengers to arrive from the Caribbean under this scheme, but they were not the last. The British Nationality Act of 1948 gave the right of settlement in the UK to any person who had been born in a British colony, and between 1948 and 1973, it is estimated that almost half a million people moved from the Caribbean to the UK. 

Windrush scandal protests in 2017

Those who arrived during this time—dubbed the ‘Windrush generation’—were not given any documentation on arrival, because as citizens of British colonies that were not independent, they had the right to permanently work and live in the UK. However, in 2012, Prime Minister Theresa May introduced the ‘Hostile Environment’ legislation, designed to make the UK ‘unliveable’ for undocumented migrants. Stories began to surface of members of the Windrush generation being unlawfully detained, deported and denied access to public resources, including the NHS, bank accounts and driving licenses unless they could prove their right to remain. 

Proving this was an impossible feat for many; especially those who had arrived as children on their parents’ passports. The Home Office—who in 2010 destroyed the landing cards which proved many people’s settled status—demanded one official document for every year they had lived in the UK; an unfeasible burden placed on the backs of those who had done nothing wrong. 

The Windrush Scandal is far from over. In 2020, an independent enquiry into the scandal found that it was “foreseeable and avoidable”, and a compensation scheme was announced. But there are a huge number of cases that have not been resolved, thousands of people awaiting compensation, and the policy which allowed this to happen in the first place—Theresa May’s ‘Hostile Environment’ legislation—is still in place today. 

Watch & Read

To find out more about the Windrush Scandal, watch Sitting in Limbo, a BBC drama which focuses on the life of Anthony Bryan, a Jamaican-born British man who was a victim of the government’s ‘Hostile Environment’ legislation. Bryan had lived in the UK for 50 years when the government’s policy identified him as an “illegal immigrant”.

“How do you pack for a one-way journey back to a country you left when you were eleven and have not visited for fifty years?”

Read Amelia Gentleman’s book ‘The Windrush Betrayal: Exposing the Hostile Environment’, an exposé of the Windrush scandal that shocked the nation, and led to the resignation of Amber Rudd as Home Secretary.

Share Your Escapes: Jasmine in Bali

One of our core values at Secret Escapes is 'We're good people' and one of the ways that shows is in our employee referral scheme. If you successfully refer a candidate for a role, we reward our employees with £500 credit to put towards their next big trip! We caught up with Jasmine, our Senior ATL Manager who took her husband to Bali for a magical getaway!

Where did you go, which hotel(s) and for how long?

We decided to spend 10 nights in Bali, moving around to three different areas & staying in some amazing hotels. We chose Plataran Ubud & Spa in Ubud, Plataran Menjangan Resort and Spa in West Bali National Park, and finally Plataran Canggu Resort and Spa in Canggu.

Who did you take? Why did they deserve to go on this trip with you?

I went with my husband who definitely deserved to come and share the experience of Bali with me (and also to look after me as I was 5 months pregnant at the time!). 

Was this trip for a special occasion or simply using your well-deserved annual leave?

It was originally planned for my 30th birthday, but then also turned into a mini babymoon! 

How would you rate the hotel and any of the amenities? Did anything standout?

Everything was brilliant, the staff were very accommodating and lovely. The final hotel was very luxurious with our own villa and pool. 

What’s your favourite experience from this trip?

Getting to see how chaotic Bali is and visiting different areas of the island was great as they all had very different and unique appeals! 

Would you go back to this destination or hotel?

Yes! 

What’s one top secret tip you learned on this trip you could share with our employees and members? (e.g. local bar or restaurants, breathtaking viewpoint, popular beach, best swimming spot, local delicacies…)

If you want to relax in a beach bar one day, Potato Head Beach Club in Seminyak has a really low spend cap for the main beds which I don’t think people always realise, so you can live in luxury for the day at the expense of a few drinks and a meal – plus, it’s a stunning spot to watch the sunset! 

I personally think it’s best not to drive and to instead get cabs everywhere because the roads were too crazy for us to attempt to be safe! And finally, we went at a really lovely time of year at the end of February when the Balinese were celebrating a festival and in the lead-up, the streets were being decorated and the day of the festival itself was very lovely! 

Where would you like to go next?

Greece!! 

Meet the Execs: Eirik Pettersen – Chief Technology Officer

Want to know more about what it’s like to work at Secret Escapes? Have a read of our “Meet the Execs” series to understand more about the day-to-day challenges, hurdles and successes, what it’s like to be a part of their team and to learn about their own career development while getting a little insight into what your future career could have instore for you.

How long have you been at Secret Escapes, and how long in your current role as Chief Technology Officer

I joined SE in September 2017, when I took over from the previous CTO. 

What’s the biggest risk you have taken in your career and has it paid off?

In 1999 I resigned from my consulting job to start a company with some of my university friends.  I went 6 months without being paid, but 15 years later we sold the company to Yell so, yes it did pay off quite well in the end!

What has been the best career development opportunity for you here at SE?

What’s been so exciting about working at SE is being part of a company that’s in multiple countries with multiple business units.  I went from leading a platform with one product and one(ish) country to keeping on top of multiple platforms with different business models and that has been quite the learning curve!

What is most important to you when fostering your team culture?

The tech team has built on top of the core values of SE to capture the tech-specific values and behaviours and what’s important to us is that we really do live by them.  One of our practises for instance is a monthly ‘Stars and Fails’ session.  We give ‘stars’ to our colleagues for their “good deeds”, and we put ourselves forwards for the ‘fails’ to shout about our mistakes.  This is to reinforce a sense of ‘psychological safety’ in the team, which is shown to be a good predictor of team performance.

What have been some of your favourite projects or recent successes?

There have been so many step changes over the years that have advanced the platform that it’s hard to pick a favourite!  A real significant project ongoing at the moment is the re-platforming of Travelist, one of the group companies, on to our ‘Tracy’ platform.  That’s exciting as it’s an important step towards consolidating a portfolio of group-wide applications.  This project also impacts Horizon, which is our move to a decoupled frontend architecture, which in layperson’s terms means we should be able to innovate more quickly on our user experience and again be able to share our work across the group.

What do you enjoy most about your job and why? What about the challenges?

There are two things that stand out.  Firstly, my colleagues – it is a pleasure to work with such intelligent and thoughtful people.  They keep me on my toes all while having a good laugh along the way.  And secondly it’s what we do.  We make it possible for people to have experiences and create memories beyond what they would have normally expected to be able to afford.

In terms of challenge, I guess the perennial issue is building up and retaining the team.  The employment market for engineers is frothy and you are competing with a lot of companies over the same resources, but I am confident we have a lot to offer which is evidenced by a whole bunch of veteran team members who’ve stayed with us way beyond industry averages!

What does a typical day look like in the life of a Chief Technology Officer at SE? 

My role is quite a mix of operational and strategic.  I could be thinking through our 5-year plan one minute, and dealing with a website outage the next – it’s certainly never boring!  I don’t unfortunately get much time to get into some coding anymore, which I do miss.  But we have a collaborative architecture and system design process via workshops and design documents so I still get to make technical contributions.

What’s one thing that sets SE apart from other companies?

I really enjoy the conviviality at SE, we like to work hard and play hard and that works because we have such a friendly and inclusive atmosphere.

What is the one stand-out thing you look for in a candidate?

We always look to see our company values reflected in our candidates – and that will generally trump pure knowledge or skill.

What is the best thing about your team?

Two things that really impress me about the team is their resilience and ingenuity; they don’t give up easily, no matter the challenge, pulling from their creative reserves.

What is one piece of advice you would give to other professionals?

We spend so much time at work, it’s important to make sure you are doing something that you love so you can enjoy the journey as much as the destination.

Where’s your next travel destination and why?

My next trip will be to visit family in Florida and South Carolina – haven’t seen my mum, brother or my sister and her family for coming up to 2 years!